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Kaira Puls · Live overview
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Sep 22 – Sep 28, 2026
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Today
Last 7 days
Last 30 days
This month
Last month
This quarter
This year
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Calls recovered
18
▲ 4%
vs last week
Answered by SMS
18
Avg response time
9 sec
Converted to booking
11
Bookings
27
▲ 12%
vs last week
Booked online
19
Booked by phone
6
Booked manually
2
Review requests sent
14
▲ 3%
vs last week
Opened
12
Left a review
6
Avg rating this period
4.9
Website visitors
432
▼ 2%
vs last week
Direct / search
281
Social
96
Referral
55
Activity
27
bookings this period
▲ 12%
This period
Previous period
Sep 22 – Sep 28, 2026
Today's bookings
View all →
09:00
Sarah Mitchell
Pipe inspection before renovation · 45 min
Web
11:30
James Carter
Emergency leak under kitchen sink · 60 min
Phone
13:15
Olivia Bennett
Quote, full bathroom refit · 30 min
Web
15:45
Daniel Reyes
Annual heat pump service · 40 min
Manual
Activity — exact times
Click a row for detail
8:52 AM
Missed call → SMS sent automatically
Incoming call not answered
9:41 AM
Website booking confirmed — Sarah Mitchell
Booked via site widget
10:15 AM
Review request sent — James Carter
Triggered on job completion
11:02 AM
New lead captured — website form
Not yet contacted
11:47 AM
Missed call → SMS sent automatically
Converted to a booking
1:15 PM
Website booking confirmed — Olivia Bennett
Booked via site widget
September 2026
M
T
W
T
F
S
S
Sep 28 — 4 bookings
Open booking calendar
Reviews
See all →
4.8
★★★★★
5
4
3
2
1
126 reviews on Google · 14 new this month
Emma R.
★★★★★
Showed up right on time and sorted the problem fast. Highly recommend.
Positive
What they loved:
fast response and arriving exactly on time.
Action:
none needed — used as a testimonial on the website.
Marcus T.
★★★☆☆
Good work but hard to reach before booking.
Needs attention
Why it was bad:
customer struggled to reach the business by phone before getting booked in.
Fix:
already resolved — the website booking widget now lets customers book directly, no call needed.
Olivia K.
★★☆☆☆
Technician arrived 40 minutes late with no warning.
Action needed
Why it was bad:
no automatic notice was sent when the job before it overran.
Fix:
not yet live — add an automatic "running late" SMS when a slot overruns.
Active automations
Missed call → SMS
replies in
9 sec
Last triggered 22 min ago · 18 this period
Website booking
19
this period
Last triggered 40 min ago · avg 3 clicks to book
Review request
14
sent
Last triggered 2 hrs ago · 43% open a review link
All bookings
✕